FAQs
FREQUENTLY ASKED QUESTIONS ORDERING
Q: How do I place an order?
A: Browse our online store, add your desired items to your cart, and proceed through checkout.
Q: Can I modify my order after it has been placed?
A: Once an order is submitted, changes cannot be guaranteed. Please contact us immediately if you need assistance.
SHIPPING & PICKUP
Q: How long does shipping take?
A: Ready-to-ship orders are typically processed within 1–3 business days. Shipping generally takes 3–7 business days after processing.
Q: Do you offer local pickup?
A: Yes. Local pickup is available for select orders. You will receive pickup instructions once your order is ready.
Q: Will I receive tracking information?
A: Yes. Tracking information will be emailed once your order ships.
Q: What if my package is lost or delayed?
A: Once a package has been transferred to the shipping carrier, delivery issues must be handled directly through the carrier.
The Rich Blend is not responsible for carrier delays, lost packages, or stolen packages.
PRODUCTS
Q: Do you sell wigs and bundles?
A: Yes. The Rich Blend offers luxury wigs, bundles, and beauty products designed to help you look and feel your best.
Q: Are your wigs beginner-friendly?
A: Many of our wigs are designed to be easy to wear and maintain. Product descriptions will provide specific details for each unit.
Q: Can I color or customize my wig?
A: Customization options vary by unit.
Please review the product description or contact us before purchasing.
CUSTOM WIGS
Q: Do you offer custom wig orders?
A: Yes. We offer custom wigs tailored to your desired look, color, and specifications.
Q: How long do custom wig orders take?
A: Completion times vary depending on the level of customization requested. Estimated timelines will be provided during the consultation process.
RETURNS & EXCHANGES
Q: Do you offer refunds?
A: Due to the nature of our products and for hygiene reasons, all sales are final.
Q: Do you offer exchanges?
A: We do not offer exchanges on wigs, bundles, custom units, or beauty products.
SERVICES
Q: Do you offer hair appointments?
A: Yes. Hair services are available through The Rich Blend. Visit our booking page for current availability.
Q: Do you offer wig installation services?
A: Yes. Wig installation services may be booked separately through our booking system.
CRANIAL PROSTHESIS
Q: Do you offer cranial prosthesis services?
A: The Rich Blend is expanding to provide specialized hair-loss solutions and cranial prosthesis services. Additional information will be announced as services become available.
CONTACT
Q: How can I contact The Rich Blend?
A: Email us at info@shoprichblend.com.
Q: How long does it take to receive a response?
A: Please allow 24–48 business hours for a response.